Shipping & Returns
The costs of preparation and packaging are included in the selling price while shipping costs vary according to the total weight of the package. We recommend that you group all your articles in one order. We cannot guarantee the grouping of two orders placed separately; shipping charges may apply to each order, unless specifically agreed in writing by filtraTECH.
The dimensions of the boxes are appropriate and your items are properly protected for transport. Although careful attention is paid to the preparation of your package, especially regarding fragile items, your package is shipped at your own risk. Only shipments of merchandise in mainland France for orders over 500 € HT are subject to the postage.
Choice of mode of transport
For shipments in France and Europe, parcels are shipped either by DPD (parcels less bulky and up to 30 kg), or by Gefco or Dachser courier (pallets and weights over 30 kg).
FiltraTECH is in charge of organizing the transport and reserves the right to send partially its orders according to the availability of the articles.
Any service performed by a different carrier must be organized by you. In that case, it is necessary to notify us in advance.
For international shipments, each situation will be studied on a case-by-case basis with you for logistical optimization.
In any case, the goods travel at your own risk. In fact, the transfer of risks takes place at the moment when the order leaves the warehouses of filtraTECH. We will not be held liable for damages caused after the departure of the goods.
All orders are considered firm as soon as confirmed by our sales department. It is not possible to return or cancel items ordered unless expressly agreed between the parties.