Our customers praise filtraTECH for the high quality of services: 95 % of our customers are satisfied by our services (service rate, delivery delay), the quality of our products and the individualised customer relationship management.
Because we do not belong to any group, we were able to choose as a major strategic axis to deliver your orders in less time. On 90% of the best-selling references, we guarantee sufficient stock levels to be able to deliver your orders as quickly as possible (average lead time : 2 weeks). Indeed, we directly adapt our stock management policy to our customers' needs thanks to our financial independence.
With your satisfaction as a top priority, we know that waiting time to get a quote or any other piece of information can make you lose business. That is why we are committed to confirm your orders within 48 hours. Requests for documentation (catalogue, data sheet, safety data sheet, price request, equivalences ) are treated with the same rigor. Should you have to respond quickly to a tender, you can count on us to support you in closing your deals. Our availability and responsiveness are the keys to your satisfaction.
Optimized order flow
To facilitate your inventory management and reduce your transport costs, we apply as much as possible the consolidation of your orders into a single shipment, fully or partially. This allows you to serve your customers faster. Whenever a request is urgent (your customer is out of stock), we know how to make express dispatches to help you out. Do not hesitate to contact us.